What is it?
Successful performance in customer service jobs is steered by a combination of underlying personality characteristics that primarily have to do with interpersonal skills.
How does it work?
The Customer Service assesses these service-related traits, including Agreeableness, Friendliness, Consideration, Cooperation, Empathy, Helpfulness, Self-awareness, Self-confidence, and Attentiveness.
How does it help you?
Improvements are measurable when employees greet customers and smile pleasantly, communicate helpfully, show consistent courtesy, solve customer problems, and exhibit many other positive interpersonal acts, resulting in improved customer experience, repeat business, work team cohesion, and sales.