Typical Job Titles from this Job Family:

• Store Clerk
• Hotel Desk Clerk
• Grocery clerk
• Restaurant Host
• Restaurant Server
• Cashier

What do successful performers achieve?

Successful frontline service people establish better relationships with both customers and co-workers. They solve problems for others and provide a positive shopping experience. With their highly developed interpersonal skills, they create more repeat business, higher ratings from secret shoppers, and positive feedback from regular shoppers.

Which of our Personal Job Fit factors work best?

The successful service staff love people, enjoy being with people, and want to be helpful. They like being up and around, active, and interactive. They thrive on social contact, and they make a good impression on guests.

Which of our Test Scales work best?

The “people persons” who do best in public contact jobs score well on our Customer Service scale, showing their cheerfulness, courtesy, and sociability. They have good work habits, so also score high on the Dependability test. The Retention scale identifies service personnel who voluntarily stay on the job longer, and the Safety scale those who have fewer accidents and injuries, which is every bit as important in stores as in warehouses.

Which of our Performance Competencies work best?

The best candidates for service positions tell of their successful experiences helping and serving customers. They understand people and their needs, and solve their problems, communicating effectively along the way. They make it easy for customers to make their purchases.

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