Case Studies
Company Profile
Standard Coffee Service Company was one of the first office coffee service companies in the country. They have a rich heritage and tradition which began in 1919. Their markets and customer buying habits have changed over time; however, their objective to achieve complete customer satisfaction has not.
Business Situation
Prior to implementing the PeopleAssessments.com solution, Standard Coffee Service used an outdated assessment and safety survey. Candidates were reviewed and selected manually, telephone screening of both the hot prospects and potential respondents led to in-person interviews, and then the test and survey. When a Hiring Manager short listed a friend or family member the HR specialist found it difficult to object because the process was subjective. The result was poor performance and reduced tenure.
Solution
After implementing the PeopleAssessments.com, here’s what Prescott Kerutis, HR Director for Standard Coffee Service has to say:
– “We know so much more about candidates now before we ever set eyes on them, so was can focus our effort on the best candidates. Managers can’t hype a favorite relative or friend the way they used to, and sneak someone in through the back door…”
– “I have an opening right now for a head office role that I am filling. I have 80 active candidates, but I can focus on just the top ten and quickly find 3-5 strong candidates to pursue…the online interview is a huge differentiator for your solution. Now I start not only with test scores, but also with some behavioral answers and a reference before I start investing my time and our hiring manager’s time with a candidate. It streamlines our recruiting process so we can focus on the best candidates…
– “…in the years prior to getting going with your solution, we were running $650-$700,000 a year in workers compensation payments. Last year that dropped to $143,000…our CEO thinks it comes from hiring the right people…he pointed out that the last three running months were the first ever that he could recall when we didn’t have a single Route Sales Driver in training…we budget to have a certain number of people in training at all times, and when we don’t, the savings are real.”
To see details on the Route Sales Driver Solution click here.
